Customer Support at a Glance
Bang & Olufsen products are created to endure, both in performance and in design. At the Bang & Olufsen Milano Flagship Store, our team is here to support that longevity through expert aftercare, from warranty assistance to bespoke restoration services. Our aim is simple: to ensure that each product continues to perform beautifully for years to come.
Process
Ongoing support, delivered with care
- Assessment We review your product and its condition to determine the most appropriate support or service.
- Service Recommendation From routine maintenance to restoration, we define the best approach to preserve performance and design.
- Expert Handling The service repairs are carried out by experienced professionals with years of experience in dealing with Bang & Olufsen products.
- Performance Check Each product is tested to ensure it meets the Flagship Store’s rigorous standards.
- Return & Follow-up Your product is returned ready for your use and enjoyment.
A tailored approach to Sound and Design
At our Milan showroom, we work closely with private clients, architects, and designers to develop fully integrated Bang & Olufsen solutions that feel natural within the space — both visually and acoustically.
FAQ
We provide a full range of aftercare services, from warranty assistance to long-term product maintenance.
Yes, though the Flagship Store will charge an appropriate price for the restoration depending on the complexity of repair work that needs to be done.
Yes, we service both current and selected legacy products, depending on their condition and requirements.
Wherever possible, we use approved components to ensure performance and authenticity.
Timing depends on the product and the nature of the service. Our team will provide clear guidance.
In most cases, yes. For larger systems, we can advise on the most suitable solution.
Yes, every product undergoes a thorough performance check before handover.
