Returns and refund policy
The store guarantees you an exchange or return of the product within 7 calendar days from the date of purchase, if it has not been used and its look, consumer properties, packaging, seals, and labels are preserved
Return of products of proper quality
- The products, original package, accessories, instructions, warranty ticket and other packaging arrangement must be factory-packed, unused and in perfect condition.
- Contact us for the authorization about RMA. After the authorization to RMA, you can visit our store or send the goods back to the store with courier.
- If a gift was attached to the product, it must be transferred along with the product, while the gift must retain its presentation, consumer properties, seals and factory packaging.
- You can exchange a purchased product of a proper quality and condition for a similar product of the same cost or for a different model by paying the difference in price to the store.
- Exchange and return of goods of proper quality is possible only for individuals.
Return of defective products
- To return or exchange goods, the buyer must contact the store manager and arrange the time of exchange/return of goods.
- Submit the device for examination. Then we will exchange the product for a similar one or for a product in a higher segment with an additional payment from the buyer.
- In case if the examination has determined that the product is not defective or that problem has arizen due to the fault of the buyer, a return or exchange of the goods is impossible.
Refunds for individuals
Any payments or postage charges for returning the goods are covered by the store within 7 days after the purchase. If this term has passed, these charges are not refundable.
There is no fee for returning, the full cost of a product will be refunded.